I'll give a 3 Star ONLY because the packing crew I got was amazing!
However, the company as a whole- not so much!
I've tried txting and emailing about multiple issues I had while using their services. Of course, since they got there almost $4000.00 check cashed they aren't worried about responding or reaching back out to me over ANY thing that I've contacted them about.
This was my first time being able to actually hire a company to move. Although, it did have some perks. The con's were definite definite cons!
As if getting stuck in my driveway/ditch and shutting down the ENTIRE road that I lived off of for over 2 hours wasn't enough. I then got the annoyed, "lets hurry up and get out of here" actions from the movers.
Things were scratched. TV mount was disassembled SOOOO wrong that I don't think whichever one did it has EVER taken a tv off of a stand before. They immediately tried to act like it was all put back together properly. I sent pictures and video of all of this to the actual OWNER himself- NO response of ANY kind.
They stripped screws out of my tv (that should have never even been touched). Left screws out/missing, used mismatch (whatever they could find, random screws) Tv was wobbling like crazy and they tried to tell me it was fine. Again, I have evidence and proof of EVERYTHING I'm saying. Tv was also scratched. They licked their fingers and tried rubbing all over my tv while saying no its just a smudge .... NO. Its a scratch.
Damaged boxes. Another TV box had an entire whole cut in the box about 5 inches long......
I had offered and stated I would pack and box up specific items. I also stated if I was to do more than what I'd originally told the owner the day he came and did the walk through/quote would I be credited in any kind of way. He assured me that I absolutely would be. He stated to contact THEM before the packers came to let them know all of what I'd done extra. I made for sure that I did that so that the packers themselves knew there day wouldn't be as long and to also see what kind of credit/how much I'd be receiving back. LOL? That was a HUGE JOKE! Never compared notes. Never seen what all extra I did and I'd done a lot because I'd luckily come across help in the meantime. Tried talked to him about that. He said he'd checked notes and had given me a credit?? Nope not quite!
I ALSO still had 2 suv's packed to the brim along with an ENTIRE van with NO seats in it at all packed until nothin else could fit. AND I STILL had to make 2 more trips back to where I moved from (45minutes -one way drive) because THEY didn't even move all of my stuff?!?!?!
SO between the damages, the lack of following through with what was stated he (the owner) would do. The fact that I paid over $4000 to be moved and they DIDNT MOVE EVERYTHING?!?! NO communication after all of the issues I'd had. I WOULD NOT ever use them AGAIN! or recommend them to anyone else. At a minimum, act like you at least care that YOUR company did NOT do what was paid for, discussed or even ALL of the work!!!!